Please read before you claim
Warranty & Terms and Conditions
This page explains the warranty that applies to Sailo Fittings products, what it does and does not cover, and the terms and conditions of using this website and buying from Sailo dealers.
Product warranty
Every product has its own warranty period
Warranty length varies by product and is shown on the product page and on the product box — it is not the same for every item in the range.
Warranty is product-specific
Each product listing states its own warranty period. Always check the warranty shown on the product page, or printed on the box, before you buy.
Plastic & disposable items
Toilet showers, hoses, hand showers and other items with plastic or disposable parts carry limited or no warranty. Whether such a claim is accepted is at the company's discretion.
What is covered
Warranty applies only to genuine water leakage or a manufacturing fault in the product.
What voids the warranty
Products that are broken, burnt, or damaged by acid or harsh chemical cleaners are not covered and will not be accepted for warranty claim.
Claim requirements
What you need to make a claim
A warranty claim will not be accepted without the following.
Dealer purchase receipt
The original receipt from the dealer you purchased the product from is required for every claim.
Original product box
The product's original packaging/box must be kept and presented with the claim. Claims without it will not be accepted.
Product deposited at dealer
For inspection, the product must be deposited with the dealer. Sailo Fittings does not send a technician to a customer's home or site.
Company's right to decide
Sailo Fittings reserves the right to accept, reject or cancel a warranty at any time, at its sole discretion.
How to claim
Filing a warranty claim
Claims are handled over WhatsApp so our team can see the actual fault.
Message us on WhatsApp
Contact our WhatsApp number and send a clear photo and a short video showing the product's problem.
Report within 3 working days
Let us know about the issue within 3 working days of noticing it.
Our agent responds
Our agent will review the photo/video and reply with the warranty decision and next steps.
Website & purchase terms
Terms and Conditions
By browsing this website or purchasing a Sailo Fittings product, you agree to the following terms.
Product information & images
Product photos, colours and finishes are shown for reference. Actual shade, tone or packaging may vary slightly from the images shown on the website.
Pricing & availability
Prices, specifications and availability are subject to change without prior notice and may vary by dealer and location.
Warranty is separate from returns
Warranty covers leakage or manufacturing faults only, as explained above, and is handled through the dealer. It does not cover change of mind, incorrect installation, or damage after purchase.
Brand & trademark
"Sailo" and the Sailo Fittings logo, product names and packaging are the property of Sailo Fittings. They may not be copied, reproduced or used without written permission.
Authorised dealers only
Sailo Fittings products should be purchased from authorised dealers. Warranty support is not guaranteed for products bought through unauthorised or unverifiable sources.
Changes to these terms
Sailo Fittings may update this warranty policy and these terms and conditions at any time. The version published on this page at the time of your claim or purchase applies.
Still have a question
Need help with a warranty claim?
Message our team on WhatsApp with your product details, or send us your enquiry directly.